1. We respect your privacy
Xelleron Pty Ltd respects your right to privacy and is committed to safeguarding the
privacy of our customers and website visitors. We adhere to the Australian Privacy
Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we
collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about
you.
2. Collection of personal information
Xelleron Pty Ltd will, from time to time, receive and store personal information you
enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email
address to enable us to send information, provide updates and process your product or
service order. We may collect additional information at other times, including but not
limited to:
when you provide feedback
when you provide information about your personal or business affairs
when you change your content or email preference
when you respond to surveys and/or promotions
when you provide financial or credit card information
when you communicate with our customer support
Additionally, we may also collect any other information you provide while interacting
with us.
3. How we collect your personal information
Xelleron Pty Ltd collects personal information from you in a variety of ways,
including when you interact with us electronically or in person, when you access our
website and when we provide our services to you.
We may receive personal information from third parties. If we do, we will protect it
as set out in this Privacy Policy.
4. Use of your personal information
Xelleron Pty Ltd may use personal information collected from you to:
provide you with information, updates and our services
make you aware of new and additional products, services and opportunities
improve our products and services and better understand your needs
Xelleron Pty Ltd may contact you by telephone, email, SMS, or mail.
5. Disclosure of your personal information
We may disclose your personal information to our employees, officers, insurers,
professional advisers, agents, suppliers, or subcontractors insofar as reasonably
necessary for the purposes set out in this Policy.
Personal information is only supplied to a third party when it is required for the
delivery of our services.
We may need to disclose personal information to comply with a legal requirement such
as a law, regulation, court order, subpoena, warrant, or law enforcement request.
We may also use your personal information to protect the copyright, trademarks, legal
rights, property or safety of Xelleron Pty Ltd, www.xelleron.com, its customers or
third parties.
Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer, to the extent permissible at law, our user
databases together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality.
By providing us with personal information, you consent to the terms of this Privacy
Policy and the types of disclosure covered by this Policy. Where we disclose your
personal information to third parties, we will request that the third party follow
this Policy.
6. Security of your personal information
Xelleron Pty Ltd is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure
personal information.
7. Access to your personal information
You may request details of personal information that we hold about you in accordance
with the Privacy Act 1988 (Cth). A small administrative fee may be payable.
If you would like a copy of the information we hold about you, or believe that any
information we hold is inaccurate, out of date, incomplete, irrelevant or misleading,
please contact us on +61 7 3999 7404 or via our contact page.
We reserve the right to refuse to provide information we hold about you in certain
circumstances set out in the Privacy Act.
8. Complaints about privacy
If you have any complaints about our privacy practices, please send details of your
complaint to:
8 Mcilwraith St, Everton Park, Queensland, 4053
We take complaints very seriously and will respond shortly after receiving written
notice.
9. Changes to privacy policy
Please be aware that we may change this Privacy Policy in the future. We may modify
this Policy at any time, in our sole discretion. All modifications will be effective
immediately upon posting on our website or notice board.
Please check back from time to time to review our Privacy Policy.
10. Website
When you visit our website
When you visit our website (www.xelleron.com), we may collect certain information such
as browser type, operating system, and the website visited immediately before coming
to our site. This information is used in an aggregated manner to analyse how people
use our site and improve our service.
Cookies
We may use cookies on our website from time to time. Cookies are small files which a
website uses to identify you when you return and to store details about your use of
the site.
Most web browsers automatically accept cookies, but you can choose to reject them by
changing your browser settings. However, this may prevent you from fully utilising our
website.
Our website may use cookies to:
help us provide a better user experience
serve relevant ads to website visitors through third-party services such as Google
Adwords
Google Analytics
We use Google Analytics to understand how visitors use our website, such as which
pages are visited and how visitors arrived at our site. Google Analytics collects this
information using cookies and similar technologies, in an aggregated form that does
not personally identify you. The information generated is transmitted to and stored by
Google. For more information, see Google's Privacy Policy.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser
add-on or by disabling cookies in your browser settings.
Third party sites
Our site may contain links to other websites not owned or controlled by us. These
links are provided for your convenience only.
Please be aware that Xelleron Pty Ltd is not responsible for the privacy practices of
other websites. We encourage our users to read the privacy statements of each website
that collects personal identifiable information.
Questions about this Privacy Policy?
If you have any questions about how we handle your personal information, please don't
hesitate to contact us.